Refund policy

🕒 30‑Day Return Window

We offer a 30‑day return policy. You have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be:

• in the same condition you received it

• unused and uninstalled

• in its original packaging

• with all included parts and accessories

• accompanied by proof of purchase

📩 How to Start a Return

To begin a return, contact us at roxane@jjtxtrading.com.

If your return is approved, we will provide:

• a return shipping label

• instructions on how and where to send your package

Items sent back without first requesting a return will not be accepted.

📦 Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is:

• damaged

• defective

• or you received the wrong item

contact us immediately so we can evaluate the issue and make it right.

🚫 Non‑Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• custom or personalized items

• clearance or final‑sale items

• gift cards

If you’re unsure whether your item qualifies, feel free to reach out.

🔄 Exchanges

If you’d like to exchange an item, the fastest method is:

1. Request a return for the item you have

2. Once approved, purchase the new item separately

💰 Refunds

Once we receive and inspect your return, we will notify you of approval or denial.

If approved:

• your refund will be issued to your original payment method

• refunds typically process within 10 business days

Please note: Your bank or credit card company may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved, contact us at roxane@jjtxtrading.com.